When your customers stay longer & spend more,
YOU SCALE
SMARTER
Targeted customer growth sprints for B2B SaaS teams.
Designed to help your customers:
🛫 Onboard faster and more smoothly →
💳 Renew contracts more often →
🧸 Buy your other stuff along the way, and, →
☎️ Tell their industry friends how great you are
THE PROBLEM IS…
You’re spending a lot of money acquiring your customers.
5-6x
And it used to be enough just to get them in the door.
But it now takes 5-6x longer to recoup your customer acquisition costs.
That means you simply cannot afford chaotic post-sale systems anymore.
"Dillon's intuition for customer experience combined with his operational chops makes him a slam dunk."
Bryan Traeger
VP, Customer Success, Maxwell Financial
Launch a 2-week Systems Audit to find and fix your hidden revenue drag.
Then build what scales.
THE SOLUTION
Accelerate Time-to-Value
Design Churn-Resistant Systems
Operationalize Expansion Readiness
This isn’t rocket science.
No fancy frameworks named after dead presidents here.
Instead, I take a focused approach to solving your most important customer problems. And nothing else.
Regardless of the product you sell, intentional customer journeys will be the way you survive and succeed.
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Stress-Test Your System
Pinpoint the weak links causing churn, delay, or expansion blind spots.
Map the fixes
Identify critical workflows, ownership gaps, and signals to operationalize.
Install the blueprint
Create the sustainable infrastructure and repeatable process that outlives our relationship and protects your bottom line.
"Dillon's depth of knowledge is evident from the first conversation, and the results speak for themselves."
Johnathan Bant
SVP, Strategic Accounts, Nomis Solutions
How do we work together?
Start
You work with me directly.
It’s all me; there’s no junior talent waiting to inherit your project.
Focused agenda
One kickoff. A few targeted interviews. One results review.
No Slack threads or endless updates. Just real answers - fast.
Clear next steps
You won’t leave the audit with a “strategy deck.”
You’ll leave with a prioritized action plan: specific fixes ranked on impact & ready for execution.
Opt-in growth
Everything begins with a 2-week audit. If you’re not seeing value fast, there’s no need to continue.
Finish
Results you can run with.
We build it. You keep it.
There’s not a company in the world that should be wholly reliant on an outsourced partner. While we work together, I’ll be teaching you and your team all the while.
That way, when we eventually say adios, you’ll have the tools you need to do this all by yourself.
My name’s Dillon
Founder of Customer Value Labs & Post-Sale Growth Advisor
Hire me to help you build the post-sale engine that outgrows your competitors.
A Decade of Experience
I’m a 12 year SaaS operator specializing in helping early-stage companies design the post-sale systems that drive durable retention and unlock smart expansion.
I’ve rebuilt post-sale and operations teams at fintech, proptech, and HR tech startups — always with one goal: turn customer experience into revenue growth.
→ Expert in growth-stage B2B SaaS ($2 to $30M ARR).
→ Certified Six Sigma Black Belt
→ Creator & co-host of The Daily Standup - a daily customer success podcast for post-sale operators