When your customers win more,
YOU WIN
MORE
13-week project sprints for growth-stage B2B SaaS
Designed to help your customers:
🛫 Onboard faster and more smoothly →
💳 Renew contracts more often →
🧸 Buy your other stuff along the way, and, →
☎️ Tell their industry friends how great you are
THE PROBLEM IS…
You’re spending a lot of money acquiring your customers.
5-6x
And it used to be enough just to get them in the door.
But compared to only a few years ago, it takes 5-6x longer to recoup the money you spend on getting customers to sign. That means you simply cannot afford not to be intentional and vigilant with your customer journeys.
"Dillon's intuition for customer experience combined with his operational chops makes him a slam dunk."
Bryan Traeger
VP, Customer Success, Maxwell Financial
Partner with Dillon to fix your broken customer journeys in just 90 days.
THE SOLUTION
Accelerate Onboarding
Catch Runaway Churn
Strengthen Anemic Expansion
This isn’t rocket science.
No fancy frameworks named after dead presidents here.
Instead, I take a focused approach to solving your most important customer problems. And nothing else.
Regardless of the product you sell, intentional customer journeys will be the way you survive and succeed.
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Survey the landscape
A full-scale org-wide assessment identifies your journey’s friction points.
Stage the plan
Design holistic strategy for removing or reducing friction points and measuring success.
Send it!
Create the sustainable infrastructure and repeatable process that outlives our relationship and protects your bottom line.
"Dillon's depth of knowledge is evident from the first conversation, and the results speak for themselves."
Johnathan Bant
SVP, Strategic Accounts, Nomis Solutions
How do we work together?
Start
You work with me directly.
It’s all me; there’s no junior talent waiting to inherit your project.
Bi-weekly meetings
That’s not to say we can’t jump on calls as necessary.
I believe in striking while the iron is hot.
Async comms
In between meetings it’s Slack, Teams, Loom, Asana, Trello, and/or the kitchen sink, because communication is everything!
M2M contracts
We work in 90-day sprints, but if you’re not seeing the value in the first 30 days, we oughta call it quits.
Finish
Do the rest on your own.
There’s not a company in the world that should be wholly reliant on an outsourced partner. While we work together, I’ll be teaching you and your team all the while.
That way, when we eventually say adios, you’ll have the tools you need to do this all by yourself.
My name’s Dillon
Founder of Customer Value Labs & A Customer Success Advisor
“Don’t hire me if you just need someone to write emails. I’m the type of partner who’s going to teach you and your team to solve your customer problems.”
A Decade of Experience
I’m a 12 year customer success and operations vet with a deep background in founding and reshaping CS departments at B2B SaaS companies.
Companies hire me to fix the broken processes that have an outsized impact on their customers’ experience and, subsequently, the company’s own bottom line and valuation.
→ Expert in growth-stage B2B companies with $2 to $30 mil in Annual Recurring Revenue.
→ Certified Six Sigma Black Belt
→ Creator & co-host of the daily customer success podcast The Daily Standup